Terms & Conditions

1. Introduction and Acceptance of Agreement

1.1 Thank you for choosing Maclareen Tours n Travels. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Maclareen Tours n Travels at any of the Maclareen Tours n Travels sales offices or at sales partner or online on Maclareen Tours n Travels's website or any mobile application or otherwise. Once you book any tour or service with Maclareen Tours n Travels, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.

1.2 ‘Terms and Conditions extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by ‘Maclareen Tours n Travels’.

1.3 Maclareen Tours n Travels has the final authority on the interpretation of these ‘Terms and Conditions’.

1.4 Maclareen Tours n Travels reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.

1.5 Under any unprecedented force majeure situation or any changes in Government policy, Maclareen Tours n Travels reserves the right to supersede any part of these Terms and Conditions’ with an alternate and valid enforceable provision.

1.6 Each of these ‘Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.

1.7 These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Maclareen Tours n Travels and you.

1.8 There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

2. Booking

2.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app: Any guest who enquires about or purchases any product offered by Maclareen Tours n Travels through its website, mobile application, branch office, sales office or call centre agrees to enter into a contract with Maclareen Tours n Travels. A contract is said to have been executed by both the parties i.e. Maclareen Tours n Travels and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Maclareen Tours n Travels’s website/ travel planner/ brochure/ booking form. When a guest books the product/ service offered by Maclareen Tours n Travels, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the Terms and Conditions’ mentioned on Maclareen Tours n Travels website/ travel planner/ brochure / booking form. In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Maclareen Tours n Travels Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form. A guest must be eighteen (18) years or above to make a booking with Maclareen Tours n Travels. A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest. Maclareen Tours n Travels reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

2.2 Customized Holiday Booking: Maclareen Tours n Travels offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of enquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

2.3 Corporate Tour Booking: In case of Corporate Tour, along with these Terms and Conditions’, terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. and the terms are applicable to each member of the tour.

2.4 User Registration on Website: After booking, guests can register on Maclareen Tours n Travels’s website for their respective tour information. They will be able to login through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify info@maclareen.com respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Maclareen Tours n Travels cannot and will not be liable for any loss or damage arising from failure to comply with this.

2.5 Communication with the Guest: Any communication by Maclareen Tours n Travels will be made through e-mail, WhatsApp, sms, telecall etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked periodically. Maclareen Tours n Travels is not a mobile network operator and does not guarantee the delivery of sms-text messages/ WhatsApp messages/ email. The guest will indemnify Maclareen Tours n Travels for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.

3. Tour Price, Tour Registration, Payment

3.1 To book any tour/ package/ service, guest must make the payment to Maclareen Tours n Travels by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of 'Maclareen Tours n Travels' only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

3.2 In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% shall be levied and will be paid extra by the guest.

3.3 The tour price printed / advertised / quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

3.4 It is a clear agreement between either parties that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.

3.5 Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. The TCS rate is either 5% or 10% depending of certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest in whose name invoice is raised (i.e. Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Maclareen Tours n Travels, as it is paid to government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporates, who possess TAN (Tax deduction & collection account number) and claims TDS while making their tour/package payment.

3.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

3.7 The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle to the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Maclareen Tours n Travels. As per payment guidelines stated tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.

4. Tour Price Discount Policy

4.1 Discount/ Saving/ Benefit on tour price is at the sole discretion of Maclareen Tours n Travels. The discount strategy for validity/ amount/ percentage/ number of seats/ dates/ age group/ category/ full payment/ part payment/ registration amount/ early booking/ last minute booking/ group booking etc. is defined and controlled by Maclareen Tours n Travels and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount/ saving/ benefit offer is always valid for limited period, limited tours, subject to availability and may be withdrawn at any time without notice.

4.2 If guest does not fulfil the conditions of the discount like making full payment within timeline or submitting guest/s details/ documents in stipulated time or failing to meet the prescribed guest count for the respective discount etc., the discount facility will be withdrawn and the tour will be re-priced for the respective guest/s and guest will have to honour and abide by the same.

4.3 Provision of any complimentary service/ item, for the tour/ guests is at the sole discretion of the company. Maclareen Tours n Travels reserves the right to revoke/ amend/ discontinue any such service/ item, at any time without prior notice. Any complimentary snack/s provided by Maclareen Tours n Travels on tour are manufactured, packed and supplied by the respective vendors/ suppliers. Maclareen Tours n Travels acts as a facilitator and is not responsible for any defect or damage in this regard and not liable to compensate for any consequences.

4.4 To get early bookings, Maclareen Tours n Travels may offer benefits to guests and free experience’ on tour is one of them. This benefit is generally available on selected tours and for selected guests who book within the promotional timeline. On a particular tour few guests may get the free experience whereas the guests who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. Maclareen Tours n Travels reserves the right to revoke/ amend/ discontinue such ‘free experience’ if the guest count for the same falls below a prescribed number to operate the same.

4.5 Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of Maclareen Tours n Travels and guest shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.

With an enthusiastic and an experienced team, We strive to do our best, and are committed to ensuring a dream travel to all our guests.

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